Detailed comparison across 10 dimensions
Winner: Sysaid
SysAid clearly comes out ahead of Freshdesk Freddy AI on Staquest's weighted six-dimension score. Neither lists a free tier. Freshdesk Freddy AI's paid plans start at $29/mo.
| Overview | ||
|---|---|---|
| Type | ai tool | hybrid |
| Company | Freshworks | SysAid Technologies |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | AI & Machine Learning | MarketingDevelopmentAI & Machine Learning |
| Categories | ai-customer-service | customer-success |
| Website | Visit | Visit |
Sysaid
per user
usage based
custom
custom
custom
| Feature | freshdesk-freddy | sysaid |
|---|---|---|
| Access To Freddy Insights (Beta) | ||
| Advanced Sla | ||
| Ai Agent Studio | ||
| Asset Management | ||
| Automated Chat Or Email Responses | ||
| Everything In Help Desk | ||
| Intent Detection | ||
| Everything In Itsm | ||
| Live Translation | ||
| Incident Management | ||
| Reply Suggestions | ||
| Itil Package | ||
| Resolution Assistant | ||
| Premium Support | ||
| Self-Service Answers | ||
| Remote Control | ||
| Summarization Assistant | ||
| Reporting And Analytics | ||
| Tone Refinement | ||
| Self-Service Portal | ||
| Service Catalog | ||
| Third-Party Integrations | ||
| Unlimited Agents | ||
| Unlimited Automation Rules | ||
| Unlimited Custom Columns | ||
| Workflow Automation |
Showing 26 of 26 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, SysAid comes out ahead overall, though Freshdesk Freddy AI can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
SysAid scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
