Detailed comparison across 10 dimensions
Winner: Yuma Ai
Yuma AI clearly comes out ahead of Freshdesk Freddy AI on Staquest's weighted six-dimension score. Neither lists a free tier. Freshdesk Freddy AI's paid plans start at $29/mo.
| Overview | ||
|---|---|---|
| Type | ai tool | ai tool |
| Company | Yuma AI | Freshworks |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingAI & Machine LearningE-Commerce | AI & Machine Learning |
| Categories | ai-customer-service | ai-customer-service |
| Website | Visit | Visit |
Yuma Ai
custom
per user
usage based
| Feature | yuma-ai | freshdesk-freddy |
|---|---|---|
| Advanced Enterprise-Grade Security | ||
| Access To Freddy Insights (Beta) | ||
| End-To-End Agentic Ai | ||
| Ai Agent Studio | ||
| Human Team Support | ||
| Automated Chat Or Email Responses | ||
| Performance-Based Billing | ||
| Intent Detection | ||
| Live Translation | ||
| Reply Suggestions | ||
| Resolution Assistant | ||
| Self-Service Answers | ||
| Summarization Assistant | ||
| Tone Refinement |
Showing 14 of 14 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Yuma AI comes out ahead overall, though Freshdesk Freddy AI can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Yuma AI scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
