Detailed comparison across 10 dimensions
Winner: Zoho Desk Zia
Zoho Desk Zia clearly comes out ahead of Freshdesk Freddy AI on Staquest's weighted six-dimension score. Zoho Desk Zia has a free tier; Freshdesk Freddy AI does not. Freshdesk Freddy AI's paid plans start at $29/mo.
| Overview | ||
|---|---|---|
| Type | ai tool | saas tool |
| Company | Freshworks | Zoho Corporation |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | AI & Machine Learning | DevelopmentMarketing |
| Categories | ai-customer-service | ai-chatbot |
| Website | Visit | Visit |
Zoho Desk Zia
per user
usage based
freemium
per user
per user
per user
per user
| Feature | freshdesk-freddy | zoho-desk-zia |
|---|---|---|
| Access To Freddy Insights (Beta) | ||
| Ai For Live Chat | ||
| Ai Agent Studio | ||
| Answer Bot | ||
| Automated Chat Or Email Responses | ||
| Auto-Tagging | ||
| Intent Detection | ||
| Guided Conversations | ||
| Live Translation | ||
| Sentiment Analysis | ||
| Reply Suggestions | ||
| Ticket Field Predictions | ||
| Resolution Assistant | ||
| Zia Ai Assistant | ||
| Self-Service Answers | ||
| Summarization Assistant | ||
| Tone Refinement |
Showing 17 of 17 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho Desk Zia comes out ahead overall, though Freshdesk Freddy AI can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Zoho Desk Zia offers a free tier; Freshdesk Freddy AI does not currently list one.
Freshdesk Freddy AI scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
