Detailed comparison across 10 dimensions
Winner: Freshsales
Freshsales clearly comes out ahead of Freshdesk on Staquest's weighted six-dimension score. Freshsales has a free tier; Freshdesk does not. Paid plans start at $19/mo for Freshdesk and $18/mo for Freshsales.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Freshworks Inc. | Freshworks |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingData & AnalyticsAI & Machine LearningSales & CRM |
| Categories | customer-success | crm |
| Website | Visit | Visit |
Freshsales
per user
per user
per user
freemium
per user
per user
per user
| Feature | freshdesk | freshsales |
|---|---|---|
| Audit Logs | ||
| Everything In Growth | ||
| Everything In Pro | ||
| Additional Security Features | ||
| 24X5 Support | ||
| Advanced Ticketing | ||
| Ai-Based Forecasting Insights | ||
| Approval Workflows | ||
| Ai-Powered Contact Scoring | ||
| Custom Objects | ||
| Built-In Phone | ||
| Custom Reporting | ||
| Contact And Account Management | ||
| Customer Portal | ||
| Custom Modules | ||
| Customized Support Portals | ||
| Custom Reports | ||
| Different Routing Mechanisms | ||
| Dedicated Account Management | ||
| Reports | ||
| Skills-Based Assignments | ||
| Everything In Free | ||
| Ticketing | ||
| Mobile App | ||
| Multiple Sales Pipelines | ||
| Sales Forecasting | ||
| Sales Sequences | ||
| Time-Based Workflows | ||
| Visual Sales Pipeline |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshsales comes out ahead overall, though Freshdesk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshdesk's paid plans start at $19/mo and Freshsales's start at $18/mo, so Freshsales is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Freshsales offers a free tier; Freshdesk does not currently list one.
