Detailed comparison across 10 dimensions
Freshdesk and Freshservice score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $19/mo for Freshdesk and $19/mo for Freshservice.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Freshworks Inc. | Freshworks |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | DevelopmentAI & Machine Learning |
| Categories | customer-success | customer-successdevops |
| Website | Visit | Visit |
per user
per user
per user
per user
per user
per user
custom
| Feature | freshdesk | freshservice |
|---|---|---|
| Additional Security Features | ||
| Chat | ||
| Advanced Ticketing | ||
| Approval Workflows | ||
| Freddy Ai | ||
| Audit Logs | ||
| Incident Management | ||
| Custom Objects | ||
| Knowledge Management | ||
| Custom Reporting | ||
| Phone | ||
| Customer Portal | ||
| Servicebot On Microsoft Teams And Slack | ||
| Customized Support Portals | ||
| Support Portal | ||
| Different Routing Mechanisms | ||
| Task Management | ||
| Everything In Growth | ||
| Widget | ||
| Everything In Pro | ||
| Reports | ||
| Skills-Based Assignments | ||
| Ticketing |
Showing 24 of 24 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Freshdesk's paid plans start at $19/mo and Freshservice's start at $19/mo, so Freshdesk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
