Detailed comparison across 10 dimensions
Help Scout and Freshdesk score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $25/mo for Help Scout and $19/mo for Freshdesk.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Help Scout Inc. | Freshworks Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
per user
per user
per user
per user
per user
| Feature | help-scout | freshdesk |
|---|---|---|
| 3-Month Free Trial | ||
| Additional Security Features | ||
| Advanced Workflows | ||
| Advanced Ticketing | ||
| Ai Inbox Assistant | ||
| Approval Workflows | ||
| Basic Workflows | ||
| Audit Logs | ||
| Dedicated Onboarding Specialist | ||
| Custom Objects | ||
| Easy Setup | ||
| Custom Reporting | ||
| Everything In Plus And... | ||
| Customer Portal | ||
| Everything In Standard And... | ||
| Customized Support Portals | ||
| Group Conversations By Company | ||
| Different Routing Mechanisms | ||
| Hipaa Compliance | ||
| Everything In Growth | ||
| Internal Teams | ||
| Everything In Pro | ||
| Live Chat, Instagram, & Messenger | ||
| Reports | ||
| Multiple Inboxes | ||
| Skills-Based Assignments | ||
| Multiple Knowledge Bases | ||
| Ticketing | ||
| Multiple Routing Types | ||
| No Dead Ends |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Help Scout's paid plans start at $25/mo and Freshdesk's start at $19/mo, so Freshdesk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Freshdesk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
