Detailed comparison across 10 dimensions
Winner: Freshdesk
Freshdesk clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $79/mo for Kayako and $19/mo for Freshdesk.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Kayako Ltd. | Freshworks Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentMedia & Entertainment | MarketingDevelopment |
| Categories | social-mediacustomer-success | customer-success |
| Website | Visit | Visit |
Freshdesk
per user
per user
per user
per user
| Feature | kayako | freshdesk |
|---|---|---|
| Ticketing | ||
| Help Center | ||
| Additional Security Features | ||
| Multi-Brand Messenger | ||
| Advanced Ticketing | ||
| Multilingual Chat Support | ||
| Approval Workflows | ||
| Reporting | ||
| Audit Logs | ||
| Shared Inbox | ||
| Custom Objects | ||
| Custom Reporting | ||
| Customer Portal | ||
| Customized Support Portals | ||
| Different Routing Mechanisms | ||
| Everything In Growth | ||
| Everything In Pro | ||
| Reports | ||
| Skills-Based Assignments |
Showing 19 of 19 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshdesk comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Kayako's paid plans start at $79/mo and Freshdesk's start at $19/mo, so Freshdesk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Freshdesk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
