Detailed comparison across 10 dimensions
LiveAgent and Freshdesk score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $15/mo for LiveAgent and $19/mo for Freshdesk.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Quality Unit, s.r.o. | Freshworks Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
per user
per user
per user
per user
per user
per user
| Feature | liveagent | freshdesk |
|---|---|---|
| Customer Portal | ||
| Reports | ||
| Ticketing | ||
| Agent Ratings | ||
| Additional Security Features | ||
| Ai Answer Assistant | ||
| Advanced Ticketing | ||
| Ai Chatbot | ||
| Approval Workflows | ||
| Almost Unlimited | ||
| Audit Logs | ||
| Assisted Channels Integration | ||
| Custom Objects | ||
| Audit Log | ||
| Custom Reporting | ||
| Automation Rules | ||
| Customized Support Portals | ||
| Branding | ||
| Different Routing Mechanisms | ||
| Call Center & Ivr | ||
| Everything In Growth | ||
| Contact Forms | ||
| Everything In Pro | ||
| Custom Roles | ||
| Skills-Based Assignments | ||
| Dedicated Account Manager | ||
| Everything In Large Plan | ||
| Everything In Medium Plan | ||
| Everything In Small Plan | ||
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
LiveAgent's paid plans start at $15/mo and Freshdesk's start at $19/mo, so LiveAgent is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
