Detailed comparison across 10 dimensions
Freshdesk and Zendesk score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $19/mo for Freshdesk and $25/mo for Zendesk.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Freshworks Inc. | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingSales & CRMAI & Machine Learning |
| Categories | customer-success | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
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| Feature | freshdesk | zendesk |
|---|---|---|
| Audit Logs | ||
| Additional Security Features | ||
| 1,000+ Apps And Integrations | ||
| Advanced Ticketing | ||
| 1,000+ Integrations | ||
| Approval Workflows | ||
| Advanced Data Protection | ||
| Custom Objects | ||
| Advanced Sandbox Capabilities | ||
| Custom Reporting | ||
| Basic Automation | ||
| Customer Portal | ||
| Business Hours | ||
| Customized Support Portals | ||
| Community Forums | ||
| Different Routing Mechanisms | ||
| Contextual Workspaces | ||
| Everything In Growth | ||
| Custom Agent Roles | ||
| Everything In Pro | ||
| Custom Agent Roles And Permissions | ||
| Reports | ||
| Custom Reporting And Real-Time Analytics | ||
| Skills-Based Assignments | ||
| Customer Satisfaction Surveys (Csat) | ||
| Ticketing | ||
| Customizable Performance And Scale | ||
| Data Location Options | ||
| Dynamic Workspaces | ||
| Email, Voice, And Live Chat Support |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Freshdesk's paid plans start at $19/mo and Zendesk's start at $25/mo, so Freshdesk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
