Detailed comparison across 10 dimensions
Winner: Zoho Desk
Zoho Desk clearly comes out ahead of Freshdesk on Staquest's weighted six-dimension score. Zoho Desk has a free tier; Freshdesk does not. Paid plans start at $19/mo for Freshdesk and $9/mo for Zoho Desk.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Freshworks Inc. | Zoho Corporation |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Zoho Desk
per user
per user
per user
per user
per user
per user
per user
| Feature | freshdesk | zoho-desk |
|---|---|---|
| Additional Security Features | ||
| Advanced Reporting | ||
| Advanced Ticketing | ||
| Blueprint Process Builder | ||
| Approval Workflows | ||
| Community Forums | ||
| Audit Logs | ||
| Custom Domain | ||
| Custom Objects | ||
| Customer Management | ||
| Custom Reporting | ||
| Direct Assignment | ||
| Customer Portal | ||
| Email Ticketing | ||
| Customized Support Portals | ||
| Help Center | ||
| Different Routing Mechanisms | ||
| Live Chat | ||
| Everything In Growth | ||
| Multi-Brand Help Centers | ||
| Everything In Pro | ||
| Multi-Department Ticketing | ||
| Reports | ||
| Predefined Slas | ||
| Skills-Based Assignments | ||
| Product-Based Ticket Management | ||
| Ticketing | ||
| Public Knowledge Base | ||
| Round-Robin Assignment | ||
| Sentiment Analysis |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho Desk comes out ahead overall, though Freshdesk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshdesk's paid plans start at $19/mo and Zoho Desk's start at $9/mo, so Zoho Desk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Zoho Desk offers a free tier; Freshdesk does not currently list one.
Zoho Desk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
