Freshsales vs Kommo

Detailed comparison across 10 dimensions

Winner: Freshsales

Freshsales clearly comes out ahead of Kommo on Staquest's weighted six-dimension score. Freshsales has a free tier; Kommo does not. Paid plans start at $18/mo for Freshsales and $15/mo for Kommo.

Quick Overview

Overview	FreshsalesAI-powered sales CRM with built-in phone, email, and lead scoring.	KommoThe world's first messenger-based CRM for small businesses.
Type	hybrid	hybrid
Company	Freshworks	Kommo
Free Tier
Has API
Open Source
Learning Curve	-	-
Integration	-	-
Trending	Stable	Stable
GitHub Stars	-	-
Industries	MarketingData & AnalyticsAI & Machine LearningSales & CRM	MarketingData & AnalyticsHR & RecruitingSales & CRM
Categories	crm	crm
Website	Visit	Visit

Dimension Scores

Winners by Dimension

Overall Winner

Freshsales

Freshsales: 5.9Kommo: 5.3(+5.9 pts)

Pricing Value

Tie15% weight

Freshsales

7.8

Kommo

8.2

Features

Tie15% weight

Freshsales

3.0

Kommo

3.0

Free Tier

Freshsales10% weight

Freshsales

8.5

Kommo

2.0

Ease of Use

Tie10% weight

Freshsales

5.0

Kommo

5.0

Scalability

Tie10% weight

Freshsales

10.0

Kommo

10.0

Integrations

Tie10% weight

Freshsales

8.0

Kommo

8.0

API Quality

Tie10% weight

Freshsales

6.0

Kommo

6.0

Momentum

Tie10% weight

Freshsales

3.0

Kommo

3.0

Community

Tie5% weight

Freshsales

3.0

Kommo

3.0

Open Source

Tie5% weight

Freshsales

2.0

Kommo

2.0

Pricing Comparison

Freshsales

Free

freemium

Contact and account management
Built-in phone
Email
Mobile app
24x5 support

Growth

~$18/mo

per user

Everything in Free
Visual sales pipeline
Workflow automation
AI-powered contact scoring
Sales sequences

Pro

~$47/mo

per user

Everything in Growth
Multiple sales pipelines
Time-based workflows
Custom reports
Sales forecasting

Enterprise

~$83/mo

per user

Everything in Pro
Custom modules
AI-based forecasting insights
Audit logs
Dedicated account management

Kommo

Base

~$15/mo

per user

Unified inbox
Multiple sales pipelines
Customizable dashboard
Kommo AI
AI summaries & rewriter

Advanced

~$25/mo

per user

Everything in Base
Pipeline automation
Broadcasting
No-code bots
Automated lead assignment
Kommo AI
+3 more

Pro

~$45/mo

per user

Everything in Advanced
Field-level user permissions
ROI analytics
Fields with formulas support
Data exports & unlimited history
AI suggested replies
+3 more

Enterprise

Contact sales

custom

Everything in Pro
Custom setup

Feature Comparison

Feature	freshsales	kommo
Everything In Pro
Multiple Sales Pipelines
24X5 Support
Ai Agent Add-On
Ai-Based Forecasting Insights
Ai Field Value Suggestions
Ai-Powered Contact Scoring
Ai Suggested Replies
Audit Logs
Ai Summaries & Rewriter
Built-In Phone
Ai Task Suggestions
Contact And Account Management
Ai Unanswered Questions
Custom Modules
Appointment Scheduling
Custom Reports
Automated Lead Assignment
Dedicated Account Management
Broadcasting
Email
Custom Setup
Everything In Free
Customizable Dashboard
Everything In Growth
Data Exports & Unlimited History
Mobile App
Everything In Advanced
Sales Forecasting
Everything In Base

Showing 30 of 30 features

Dashes mean the feature isn't listed in our data. The tool may still support it.

Frequently asked questions

Is Freshsales or Kommo better?

On Staquest's weighted six-dimension scoring, Freshsales comes out ahead overall, though Kommo can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.

Which is cheaper, Freshsales or Kommo?

Freshsales's paid plans start at $18/mo and Kommo's start at $15/mo, so Kommo is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.

Does Freshsales or Kommo have a free tier?

Freshsales offers a free tier; Kommo does not currently list one.

View Freshsales View Kommo