Detailed comparison across 10 dimensions
Winner: Freshsales
Freshsales clearly comes out ahead of Vtiger CRM on Staquest's weighted six-dimension score. Freshsales has a free tier; Vtiger CRM does not. Paid plans start at $18/mo for Freshsales and $12/mo for Vtiger CRM.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Freshworks | Vtiger Systems |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingData & AnalyticsAI & Machine LearningSales & CRM | MarketingData & AnalyticsAI & Machine LearningSales & CRM |
| Categories | crm | crm |
| Website | Visit | Visit |
Freshsales
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per user
| Feature | freshsales | vtiger-crm |
|---|---|---|
| 24X5 Support | ||
| Advanced Help Desk Automation | ||
| Ai-Based Forecasting Insights | ||
| Advanced Marketing Automation | ||
| Ai-Powered Contact Scoring | ||
| Advanced Sales Automation | ||
| Audit Logs | ||
| Ai Capabilities | ||
| Built-In Phone | ||
| Ai-Powered Enterprise Crm | ||
| Contact And Account Management | ||
| Collaboration & Live Chat | ||
| Custom Modules | ||
| Contact Engagement Insights | ||
| Custom Reports | ||
| Contact, Account & Lead Management | ||
| Dedicated Account Management | ||
| Everything In One Growth | ||
| Everything In One Professional | ||
| Everything In Free | ||
| Help Desk & Customer Portal | ||
| Everything In Growth | ||
| Internal Ticketing | ||
| Everything In Pro | ||
| Inventory & Invoicing | ||
| Mobile App | ||
| Marketing Campaigns | ||
| Multiple Sales Pipelines | ||
| Multi-Currency Support |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Freshsales comes out ahead overall, though Vtiger CRM can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshsales's paid plans start at $18/mo and Vtiger CRM's start at $12/mo, so Vtiger CRM is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Freshsales offers a free tier; Vtiger CRM does not currently list one.
Vtiger CRM scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
Vtiger CRM is open source. The feature comparison and dimension scores above cover the full breakdown.
