Detailed comparison across 10 dimensions
Winner: incident.io
incident.io clearly comes out ahead of Freshservice on Staquest's weighted six-dimension score. incident.io has a free tier; Freshservice does not. Paid plans start at $19/mo for Freshservice and $19/mo for incident.io.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Freshworks | incident.io |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentAI & Machine Learning | Development |
| Categories | customer-successdevops | observability-apmdevops |
| Website | Visit | Visit |
incident.io
per user
per user
per user
custom
freemium
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per user
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| Feature | freshservice | incidentio |
|---|---|---|
| Chat | ||
| A Beautiful Status Page | ||
| Advanced Access Control | ||
| Freddy Ai | ||
| Advanced Incident Management For Enterprise-Wide Deployment | ||
| Incident Management | ||
| Advanced Insights | ||
| Knowledge Management | ||
| All-In-One Incident Management For Smaller Teams | ||
| Phone | ||
| Customizable Post-Incident Processes | ||
| Servicebot On Microsoft Teams And Slack | ||
| Designated Customer Success Manager | ||
| Support Portal | ||
| Enterprise Grade Security | ||
| Task Management | ||
| Essential Incident Automation | ||
| Widget | ||
| Live Phone Support | ||
| Multi-Team On-Call And Alerting | ||
| Multiple Environments | ||
| Powerful End-To-End Incident Management For Growing Teams | ||
| Private Incidents And Policies | ||
| Single Team On-Call | ||
| Slack Or Microsoft Teams Native Incident Response | ||
| Supercharged Ai And Automation | ||
| Support Slas |
Showing 28 of 28 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, incident.io comes out ahead overall, though Freshservice can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Freshservice's paid plans start at $19/mo and incident.io's start at $19/mo, so Freshservice is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
incident.io offers a free tier; Freshservice does not currently list one.
