Detailed comparison across 10 dimensions
Freshservice and ServiceNow Incident Management score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Freshservice's paid plans start at $19/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Freshworks | ServiceNow |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentAI & Machine Learning | Development |
| Categories | customer-successdevops | devops |
| Website | Visit | Visit |
per user
per user
per user
custom
custom
custom
custom
| Feature | freshservice | servicenow-incident-management |
|---|---|---|
| Incident Management | ||
| Chat | ||
| Change Management | ||
| Cost Management | ||
| Freddy Ai | ||
| Digital Product Release | ||
| Knowledge Management | ||
| Everything In Itsm Pro | ||
| Phone | ||
| Everything In Itsm Standard | ||
| Servicebot On Microsoft Teams And Slack | ||
| Itsm Enterprise Plus | ||
| Support Portal | ||
| Platform Analytics Advanced | ||
| Task Management | ||
| Predictive Intelligence | ||
| Widget | ||
| Problem Management | ||
| Process Mining | ||
| Virtual Agent | ||
| Workforce Optimization |
Showing 22 of 22 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
