Detailed comparison across 10 dimensions
Winner: Hiver
Hiver clearly comes out ahead of Front on Staquest's weighted six-dimension score. Hiver has a free tier; Front does not. Paid plans start at $24/mo for Hiver and $25/mo for Front.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Greytip Software Pvt. Ltd. | FrontApp, Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopment |
| Categories | customer-successcollaboration | customer-successcollaboration |
| Website | Visit | Visit |
Hiver
per user
per user
custom
per seat
per seat
per seat
| Feature | hiver | front |
|---|---|---|
| Custom Roles And Permissions | ||
| Advanced Reporting And Dashboards | ||
| Advanced Analytics | ||
| Api Access | ||
| Ai Add-Ons Available | ||
| Automation Rules | ||
| Ai Copilot Included | ||
| Basic Reporting | ||
| Ai Topics | ||
| Basic Shared Inbox | ||
| Basic Analytics | ||
| Collision Detection | ||
| Csat Included | ||
| Csat Surveys | ||
| Macros | ||
| Dedicated Account Management | ||
| Multi-Language Knowledge Base | ||
| Email Assignment | ||
| Multiple Workspaces | ||
| Email Collaboration | ||
| No-Code Public Knowledge Base | ||
| Everything In Lite | ||
| Omnichannel (Email, Sms, Social, Etc.) | ||
| Everything In Pro | ||
| Qa Included | ||
| Integrations With Slack, Salesforce, Jira | ||
| Scim | ||
| Limited Ticketing | ||
| Shared Inbox And Ticketing | ||
| Mobile App |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Hiver comes out ahead overall, though Front can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Hiver's paid plans start at $24/mo and Front's start at $25/mo, so Hiver is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Hiver offers a free tier; Front does not currently list one.
