Detailed comparison across 10 dimensions
Winner: Front
Front clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $25/mo for Front and $79/mo for Kayako.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | FrontApp, Inc. | Kayako Ltd. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentMedia & Entertainment |
| Categories | customer-successcollaboration | social-mediacustomer-success |
| Website | Visit | Visit |
Front
per seat
per seat
per seat
per user
| Feature | front | kayako |
|---|---|---|
| Advanced Analytics | ||
| Help Center | ||
| Ai Add-Ons Available | ||
| Multi-Brand Messenger | ||
| Ai Copilot Included | ||
| Multilingual Chat Support | ||
| Ai Topics | ||
| Reporting | ||
| Basic Analytics | ||
| Shared Inbox | ||
| Csat Included | ||
| Ticketing | ||
| Custom Roles And Permissions | ||
| Macros | ||
| Multi-Language Knowledge Base | ||
| Multiple Workspaces | ||
| No-Code Public Knowledge Base | ||
| Omnichannel (Email, Sms, Social, Etc.) | ||
| Qa Included | ||
| Scim | ||
| Shared Inbox And Ticketing | ||
| Smart Rules | ||
| Sso | ||
| Unlimited Rules And Macros | ||
| Up To 10 Automation Rules | ||
| Up To 20 Automation Rules |
Showing 26 of 26 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Front comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Front's paid plans start at $25/mo and Kayako's start at $79/mo, so Front is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Front scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
