Detailed comparison across 10 dimensions
Winner: Pendo
Pendo clearly comes out ahead of Gainsight on Staquest's weighted six-dimension score. Pendo has a free tier; Gainsight does not.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Gainsight | Pendo.io |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingData & AnalyticsHealthcareSaaS & Cloud | Data & AnalyticsMarketing |
| Categories | marketing-toolsanalytics | analytics |
| Website | Visit | Visit |
Pendo
custom
freemium
custom
custom
custom
custom
| Feature | gainsight | pendo |
|---|---|---|
| Advanced Integrations | ||
| 1 Integration Included | ||
| Custom Workflows | ||
| 1 Resource Center | ||
| Customer Communities | ||
| Account Segments | ||
| Customer Education (Skilljar) | ||
| Advanced Analytics | ||
| Customer Success Management | ||
| Advanced In-App Guides | ||
| Dedicated Support | ||
| Automated Feedback Triaging | ||
| Product Experience (Px) | ||
| Cross-App Executive Dashboards | ||
| Cross-App Journey Reports | ||
| Custom Mau Volume | ||
| Customer Portal | ||
| Customizable Reports | ||
| Data Synchronization | ||
| Everything In Base | ||
| Everything In Core | ||
| Everything In Free | ||
| Everything In Pulse | ||
| Feedback Summaries | ||
| Full User Journey Visibility | ||
| Idea Prioritization | ||
| In-App Guides (Pendo Branded) | ||
| Journey Orchestration | ||
| Native Emails | ||
| Net Promoter Score (Nps) (Pendo Branded) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Pendo comes out ahead overall, though Gainsight can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Pendo offers a free tier; Gainsight does not currently list one.
