Detailed comparison across 10 dimensions
Winner: Hiver
Hiver clearly comes out ahead of Gorgias on Staquest's weighted six-dimension score. Hiver has a free tier; Gorgias does not. Paid plans start at $10/mo for Gorgias and $24/mo for Hiver.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Gorgias Inc. | Greytip Software Pvt. Ltd. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentE-CommerceMedia & Entertainment | MarketingDevelopmentSales & CRM |
| Categories | social-mediacustomer-success | customer-successcollaboration |
| Website | Visit | Visit |
Hiver
usage based
custom
usage based
usage based
usage based
per user
per user
custom
| Feature | gorgias | hiver |
|---|---|---|
| 150+ Integrations | ||
| Advanced Reporting And Dashboards | ||
| 2,000 Tickets Per Month | ||
| Api Access | ||
| 300 Tickets Per Month | ||
| Automation Rules | ||
| 5,000 Tickets Per Month | ||
| Basic Reporting | ||
| 50 Tickets Per Month | ||
| Basic Shared Inbox | ||
| Help Center With Unlimited Articles | ||
| Collision Detection | ||
| Live Monitoring | ||
| Csat Surveys | ||
| Macros, Rules, Views, Assignment, Routing, Satisfaction Survey | ||
| Custom Roles And Permissions | ||
| Omnichannel Support | ||
| Dedicated Account Management | ||
| Support Performance | ||
| Email Assignment | ||
| User Permissions | ||
| Email Collaboration | ||
| Everything In Lite | ||
| Everything In Pro | ||
| Integrations With Slack, Salesforce, Jira | ||
| Limited Ticketing | ||
| Mobile App | ||
| Priority Support | ||
| Shared Email Inboxes | ||
| Sla Management |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Hiver comes out ahead overall, though Gorgias can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Gorgias's paid plans start at $10/mo and Hiver's start at $24/mo, so Gorgias is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Hiver offers a free tier; Gorgias does not currently list one.
