Detailed comparison across 10 dimensions
Winner: Gorgias
Gorgias clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $10/mo for Gorgias and $79/mo for Kayako.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Gorgias Inc. | Kayako Ltd. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentE-CommerceMedia & Entertainment | MarketingDevelopmentMedia & Entertainment |
| Categories | social-mediacustomer-success | social-mediacustomer-success |
| Website | Visit | Visit |
Gorgias
usage based
custom
usage based
usage based
usage based
per user
| Feature | gorgias | kayako |
|---|---|---|
| 150+ Integrations | ||
| Help Center | ||
| 2,000 Tickets Per Month | ||
| Multi-Brand Messenger | ||
| 300 Tickets Per Month | ||
| Multilingual Chat Support | ||
| 5,000 Tickets Per Month | ||
| Reporting | ||
| 50 Tickets Per Month | ||
| Shared Inbox | ||
| Help Center With Unlimited Articles | ||
| Ticketing | ||
| Live Monitoring | ||
| Macros, Rules, Views, Assignment, Routing, Satisfaction Survey | ||
| Omnichannel Support | ||
| Support Performance | ||
| User Permissions |
Showing 17 of 17 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Gorgias comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Gorgias's paid plans start at $10/mo and Kayako's start at $79/mo, so Gorgias is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Gorgias scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
