Detailed comparison across 10 dimensions
Winner: Gorgias
Gorgias clearly comes out ahead of Kustomer on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $10/mo for Gorgias and $89/mo for Kustomer.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Gorgias Inc. | Kustomer |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentE-CommerceMedia & Entertainment | MarketingDevelopmentSales & CRM |
| Categories | social-mediacustomer-success | customer-successcrm |
| Website | Visit | Visit |
Gorgias
usage based
custom
usage based
usage based
usage based
per user
per user
| Feature | gorgias | kustomer |
|---|---|---|
| 150+ Integrations | ||
| 100 Business Rules For Automation | ||
| 2,000 Tickets Per Month | ||
| Automatic Language Detection | ||
| 300 Tickets Per Month | ||
| Conversation Timeline View With Full Customer History | ||
| 5,000 Tickets Per Month | ||
| Custom Objects To Relate Data To Customer Conversations | ||
| 50 Tickets Per Month | ||
| Everything Included In The Enterprise Plan | ||
| Help Center With Unlimited Articles | ||
| Extended Api Rate Limits | ||
| Live Monitoring | ||
| Ip Range Restrictions | ||
| Macros, Rules, Views, Assignment, Routing, Satisfaction Survey | ||
| Live Agent Auditing | ||
| Omnichannel Support | ||
| Omnichannel Customer Conversations (Email, Chat, Facebook, Twitter, Voice, Text) | ||
| Support Performance | ||
| Real-Time Pulse Dashboard For Live Monitoring | ||
| User Permissions | ||
| Saml Single Sign-On (Sso) And Scim | ||
| Sandbox Access | ||
| Skill-Based Routing For Agents | ||
| Unlimited Collaboration Users | ||
| Workflow Templates, Multi-Step Workflows, And Time-Based/Scheduled Workflows |
Showing 26 of 26 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Gorgias comes out ahead overall, though Kustomer can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Gorgias's paid plans start at $10/mo and Kustomer's start at $89/mo, so Gorgias is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Gorgias scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
