Detailed comparison across 10 dimensions
Winner: Gorgias
Gorgias clearly comes out ahead of Re:amaze on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $10/mo for Gorgias and $29/mo for Re:amaze.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Gorgias Inc. | Reamaze (GoDaddy) |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentE-CommerceMedia & Entertainment | MarketingDevelopmentE-Commerce |
| Categories | social-mediacustomer-success | customer-success |
| Website | Visit | Visit |
Gorgias
usage based
custom
usage based
usage based
usage based
per user
per user
per user
| Feature | gorgias | reamaze |
|---|---|---|
| 150+ Integrations | ||
| Advanced Reporting | ||
| 2,000 Tickets Per Month | ||
| All Of The Features In Basic | ||
| 300 Tickets Per Month | ||
| All Of The Features In Pro | ||
| 5,000 Tickets Per Month | ||
| Basic Reporting | ||
| 50 Tickets Per Month | ||
| Chatbots | ||
| Help Center With Unlimited Articles | ||
| Cues (Proactive Messages) | ||
| Live Monitoring | ||
| Custom Hosted Domain | ||
| Macros, Rules, Views, Assignment, Routing, Satisfaction Survey | ||
| Customer Intents | ||
| Omnichannel Support | ||
| Customer Satisfaction Ratings | ||
| Support Performance | ||
| Customizable Email Appearance | ||
| User Permissions | ||
| Customizable Staff Roles | ||
| Departments (Staff Groups) | ||
| Faq Article Edit History | ||
| In-Chat Video Calls | ||
| Live Chat | ||
| Live View Of Site Visitors | ||
| Manage Multiple Brands In One Account | ||
| Optional Classic Chat Mode | ||
| Peek (Live Screensharing) |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Gorgias comes out ahead overall, though Re:amaze can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Gorgias's paid plans start at $10/mo and Re:amaze's start at $29/mo, so Gorgias is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
