Detailed comparison across 10 dimensions
Winner: Gorgias
Gorgias clearly comes out ahead of Yuma AI on Staquest's weighted six-dimension score. Neither lists a free tier. Gorgias's paid plans start at $10/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | ai tool |
| Company | Gorgias Inc. | Yuma AI |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentE-CommerceMedia & Entertainment | MarketingAI & Machine LearningE-Commerce |
| Categories | social-mediacustomer-success | ai-customer-service |
| Website | Visit | Visit |
Gorgias
usage based
custom
usage based
usage based
usage based
custom
| Feature | gorgias | yuma-ai |
|---|---|---|
| 150+ Integrations | ||
| Advanced Enterprise-Grade Security | ||
| 2,000 Tickets Per Month | ||
| End-To-End Agentic Ai | ||
| 300 Tickets Per Month | ||
| Human Team Support | ||
| 5,000 Tickets Per Month | ||
| Performance-Based Billing | ||
| 50 Tickets Per Month | ||
| Help Center With Unlimited Articles | ||
| Live Monitoring | ||
| Macros, Rules, Views, Assignment, Routing, Satisfaction Survey | ||
| Omnichannel Support | ||
| Support Performance | ||
| User Permissions |
Showing 15 of 15 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Gorgias comes out ahead overall, though Yuma AI can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Gorgias scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
