Detailed comparison across 10 dimensions
Winner: Gorgias
Gorgias clearly comes out ahead of Zowie on Staquest's weighted six-dimension score. Neither lists a free tier. Gorgias's paid plans start at $10/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | ai tool |
| Company | Gorgias Inc. | Zowie Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentE-CommerceMedia & Entertainment | MarketingDevelopmentE-CommerceFinTechEducation & EdTechHR & RecruitingAI & Machine Learning |
| Categories | social-mediacustomer-success | customer-success |
| Website | Visit | Visit |
Gorgias
usage based
custom
usage based
usage based
usage based
custom
| Feature | gorgias | zowie |
|---|---|---|
| 150+ Integrations | ||
| 70+ Languages | ||
| 2,000 Tickets Per Month | ||
| Ai Agent Automation | ||
| 300 Tickets Per Month | ||
| Crm And Erp Integrations | ||
| 5,000 Tickets Per Month | ||
| Multi-Channel Support (Chat, Email, Voice, Social) | ||
| 50 Tickets Per Month | ||
| Soc 2 Type Ii Certification | ||
| Help Center With Unlimited Articles | ||
| Live Monitoring | ||
| Macros, Rules, Views, Assignment, Routing, Satisfaction Survey | ||
| Omnichannel Support | ||
| Support Performance | ||
| User Permissions |
Showing 16 of 16 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Gorgias comes out ahead overall, though Zowie can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Gorgias scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
