Detailed comparison across 10 dimensions
Winner: New Relic
New Relic clearly comes out ahead of Grafana Cloud on Staquest's weighted six-dimension score. Both offer a free tier. Grafana Cloud's paid plans start at $19/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Grafana Labs | New Relic |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentSaaS & Cloud | DevelopmentAI & Machine LearningSaaS & Cloud |
| Categories | observability-apm | devopserror-monitoringai-chatbot |
| Website | Visit | Visit |
New Relic
freemium
usage based
custom
freemium
usage based
usage based
custom
| Feature | grafana-cloud | new-relic |
|---|---|---|
| 10K Active Series Per Month | ||
| 1-Hour Critical Initial Support Response Sla | ||
| 13 Months Retention For Metrics | ||
| 100 Gb/Month Data Ingest | ||
| 14 Days Retention For Metrics, Logs, Traces, Profiles, & K6 Performance Tests | ||
| 2 Business Days Support Response Sla | ||
| 30 Days Retention For Logs, Traces, Profiles, & K6 Performance Tests | ||
| 2-Hour Critical Initial Support Response Sla | ||
| 8X5 Email Support | ||
| 5 Full Platform Users | ||
| All Grafana Cloud Services With Limited Usage | ||
| Access To 50+ Capabilities | ||
| Community Support | ||
| Automatic Logs Obfuscation | ||
| Custom Retention | ||
| Data Plus Eligibility | ||
| Deployment Flexibility (Public Cloud, Federal Cloud, Or Bring Your Own Cloud) | ||
| Fedramp Moderate And Hipaa Eligibility | ||
| Everything In Free | ||
| One Free Full Platform User | ||
| Pay As You Go Above The Free Tier | ||
| Optional Full Consumption Pricing | ||
| Premium Support | ||
| Priority Ticket Routing | ||
| Saml Single Sign-On | ||
| Ticketed Support | ||
| Unlimited Basic Users | ||
| Unlimited Full Platform Users |
Showing 28 of 28 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, New Relic comes out ahead overall, though Grafana Cloud can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Grafana Cloud and New Relic offer a free tier.
New Relic scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
Grafana Cloud is open source. The feature comparison and dimension scores above cover the full breakdown.
