Detailed comparison across 10 dimensions
Winner: Hiver
Hiver clearly comes out ahead of HappyFox on Staquest's weighted six-dimension score. Hiver has a free tier; HappyFox does not. Hiver's paid plans start at $24/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | HappyFox Inc. | Greytip Software Pvt. Ltd. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentSales & CRM |
| Categories | customer-success | customer-successcollaboration |
| Website | Visit | Visit |
Hiver
per user
per user
per user
custom
| Feature | happyfox | hiver |
|---|---|---|
| Sla Management | ||
| Knowledge Base | ||
| Advanced Reporting And Dashboards | ||
| Omnichannel Ticket Creation | ||
| Api Access | ||
| Sso (Gsuite/Saml/Azure) | ||
| Automation Rules | ||
| Unlimited Agents | ||
| Basic Reporting | ||
| Unlimited Tickets | ||
| Basic Shared Inbox | ||
| Collision Detection | ||
| Csat Surveys | ||
| Custom Roles And Permissions | ||
| Dedicated Account Management | ||
| Email Assignment | ||
| Email Collaboration | ||
| Everything In Lite | ||
| Everything In Pro | ||
| Integrations With Slack, Salesforce, Jira | ||
| Limited Ticketing | ||
| Mobile App | ||
| Priority Support | ||
| Shared Email Inboxes |
Showing 24 of 24 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Hiver comes out ahead overall, though HappyFox can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Hiver offers a free tier; HappyFox does not currently list one.
HappyFox scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
