Detailed comparison across 10 dimensions
HappyFox and osTicket score closely across Staquest's six weighted dimensions, with no decisive overall winner. osTicket has a free tier; HappyFox does not. osTicket's paid plans start at $12/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | HappyFox Inc. | Enhancesoft |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
per user
open source
per user
custom
| Feature | happyfox | osticket |
|---|---|---|
| Knowledge Base | ||
| Community Support | ||
| Omnichannel Ticket Creation | ||
| Customized Solutions | ||
| Sla Management | ||
| Daily Backups | ||
| Sso (Gsuite/Saml/Azure) | ||
| Dedicated Training | ||
| Unlimited Agents | ||
| Email & Phone Ongoing Support | ||
| Unlimited Tickets | ||
| Email Integration | ||
| Free Walk-Through Session | ||
| Guaranteed Uptime | ||
| Managed Upgrades & Maintenance | ||
| No Installation Required | ||
| Rock-Solid Infrastructure |
Showing 17 of 17 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
osTicket offers a free tier; HappyFox does not currently list one.
HappyFox scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
osTicket is open source. The feature comparison and dimension scores above cover the full breakdown.
