Detailed comparison across 10 dimensions
Winner: SysAid
SysAid clearly comes out ahead of HappyFox on Staquest's weighted six-dimension score. Neither lists a free tier.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | HappyFox Inc. | SysAid Technologies |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopmentAI & Machine Learning |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
SysAid
per user
custom
custom
custom
| Feature | happyfox | sysaid |
|---|---|---|
| Unlimited Agents | ||
| Knowledge Base | ||
| Advanced Sla | ||
| Omnichannel Ticket Creation | ||
| Asset Management | ||
| Sla Management | ||
| Everything In Help Desk | ||
| Sso (Gsuite/Saml/Azure) | ||
| Everything In Itsm | ||
| Unlimited Tickets | ||
| Incident Management | ||
| Itil Package | ||
| Premium Support | ||
| Remote Control | ||
| Reporting And Analytics | ||
| Self-Service Portal | ||
| Service Catalog | ||
| Third-Party Integrations | ||
| Unlimited Automation Rules | ||
| Unlimited Custom Columns | ||
| Workflow Automation |
Showing 21 of 21 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, SysAid comes out ahead overall, though HappyFox can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
