Detailed comparison across 10 dimensions
Winner: Tidio Lyro
Tidio Lyro clearly comes out ahead of Haptik on Staquest's weighted six-dimension score. Tidio Lyro has a free tier; Haptik does not. Tidio Lyro's paid plans start at $39/mo.
| Overview | ||
|---|---|---|
| Type | ai tool | hybrid |
| Company | Jio Haptik Technologies Limited | Tidio |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentMarketingE-CommerceAI & Machine LearningSales & CRM | DevelopmentMarketing |
| Categories | ai-chatbot | ai-chatbot |
| Website | Visit | Visit |
Tidio Lyro
custom
custom
freemium
usage based
flat
| Feature | haptik | tidio-lyro |
|---|---|---|
| Analytics Dashboard | ||
| 10,000+ Lyro Ai Conversations Included | ||
| Api Integrations | ||
| 5,000 Lyro Ai Conversations Included | ||
| Conversational Ai Platform | ||
| 50 One-Time Lyro Ai Conversations | ||
| Data Security And Compliance | ||
| 50% Ai Resolution Guarantee | ||
| Intelligent Virtual Assistants (Ivas) | ||
| Autonomous Ai Agent | ||
| Omnichannel Support | ||
| Basic Chatbot Builder | ||
| Dedicated Success Manager | ||
| Email Ticketing | ||
| Everything In Lower Tiers | ||
| Hipaa/Compliance Features | ||
| Knowledge Base Integration | ||
| Live Chat | ||
| Premium Support | ||
| Renewable Monthly Conversation Quota | ||
| Social Media Integrations | ||
| Unlimited Conversations | ||
| White-Label Customization |
Showing 23 of 23 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tidio Lyro comes out ahead overall, though Haptik can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Tidio Lyro offers a free tier; Haptik does not currently list one.
Tidio Lyro scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
