Detailed comparison across 10 dimensions
Winner: Hiver
Hiver clearly comes out ahead of Help Scout on Staquest's weighted six-dimension score. Hiver has a free tier; Help Scout does not. Paid plans start at $24/mo for Hiver and $25/mo for Help Scout.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Greytip Software Pvt. Ltd. | Help Scout Inc. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopment |
| Categories | customer-successcollaboration | customer-success |
| Website | Visit | Visit |
Hiver
per user
per user
custom
per user
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| Feature | hiver | help-scout |
|---|---|---|
| Advanced Reporting And Dashboards | ||
| 3-Month Free Trial | ||
| Api Access | ||
| Advanced Workflows | ||
| Automation Rules | ||
| Ai Inbox Assistant | ||
| Basic Reporting | ||
| Basic Workflows | ||
| Basic Shared Inbox | ||
| Dedicated Onboarding Specialist | ||
| Collision Detection | ||
| Easy Setup | ||
| Csat Surveys | ||
| Everything In Plus And... | ||
| Custom Roles And Permissions | ||
| Everything In Standard And... | ||
| Dedicated Account Management | ||
| Group Conversations By Company | ||
| Email Assignment | ||
| Hipaa Compliance | ||
| Email Collaboration | ||
| Internal Teams | ||
| Everything In Lite | ||
| Live Chat, Instagram, & Messenger | ||
| Everything In Pro | ||
| Multiple Inboxes | ||
| Integrations With Slack, Salesforce, Jira | ||
| Multiple Knowledge Bases | ||
| Limited Ticketing | ||
| Multiple Routing Types |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Hiver comes out ahead overall, though Help Scout can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Hiver's paid plans start at $24/mo and Help Scout's start at $25/mo, so Hiver is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Hiver offers a free tier; Help Scout does not currently list one.
