Detailed comparison across 10 dimensions
Winner: Help Scout
Help Scout clearly comes out ahead of Kayako on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $25/mo for Help Scout and $79/mo for Kayako.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Help Scout Inc. | Kayako Ltd. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentMedia & Entertainment |
| Categories | customer-success | social-mediacustomer-success |
| Website | Visit | Visit |
Help Scout
per user
per user
per user
per user
| Feature | help-scout | kayako |
|---|---|---|
| 3-Month Free Trial | ||
| Help Center | ||
| Advanced Workflows | ||
| Multi-Brand Messenger | ||
| Ai Inbox Assistant | ||
| Multilingual Chat Support | ||
| Basic Workflows | ||
| Reporting | ||
| Dedicated Onboarding Specialist | ||
| Shared Inbox | ||
| Easy Setup | ||
| Ticketing | ||
| Everything In Plus And... | ||
| Everything In Standard And... | ||
| Group Conversations By Company | ||
| Hipaa Compliance | ||
| Internal Teams | ||
| Live Chat, Instagram, & Messenger | ||
| Multiple Inboxes | ||
| Multiple Knowledge Bases | ||
| Multiple Routing Types | ||
| No Dead Ends | ||
| One Basic Sla Policy | ||
| Preferred Pricing On Aircall | ||
| Round Robin Routing | ||
| Salesforce, Jira, And Hubspot | ||
| Sso/Saml | ||
| Strategic Account Manager | ||
| Two Advanced Sla Policies | ||
| Unlimited Ai Drafts |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Help Scout comes out ahead overall, though Kayako can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Help Scout's paid plans start at $25/mo and Kayako's start at $79/mo, so Help Scout is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Help Scout scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
