Detailed comparison across 10 dimensions
Winner: Help Scout
Help Scout clearly comes out ahead of Kustomer on Staquest's weighted six-dimension score. Neither lists a free tier. Paid plans start at $25/mo for Help Scout and $89/mo for Kustomer.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Help Scout Inc. | Kustomer |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingDevelopmentSales & CRM |
| Categories | customer-success | customer-successcrm |
| Website | Visit | Visit |
Help Scout
per user
per user
per user
per user
per user
| Feature | help-scout | kustomer |
|---|---|---|
| 3-Month Free Trial | ||
| 100 Business Rules For Automation | ||
| Advanced Workflows | ||
| Automatic Language Detection | ||
| Ai Inbox Assistant | ||
| Conversation Timeline View With Full Customer History | ||
| Basic Workflows | ||
| Custom Objects To Relate Data To Customer Conversations | ||
| Dedicated Onboarding Specialist | ||
| Everything Included In The Enterprise Plan | ||
| Easy Setup | ||
| Extended Api Rate Limits | ||
| Everything In Plus And... | ||
| Ip Range Restrictions | ||
| Everything In Standard And... | ||
| Live Agent Auditing | ||
| Group Conversations By Company | ||
| Omnichannel Customer Conversations (Email, Chat, Facebook, Twitter, Voice, Text) | ||
| Hipaa Compliance | ||
| Real-Time Pulse Dashboard For Live Monitoring | ||
| Internal Teams | ||
| Saml Single Sign-On (Sso) And Scim | ||
| Live Chat, Instagram, & Messenger | ||
| Sandbox Access | ||
| Multiple Inboxes | ||
| Skill-Based Routing For Agents | ||
| Multiple Knowledge Bases | ||
| Unlimited Collaboration Users | ||
| Multiple Routing Types | ||
| Workflow Templates, Multi-Step Workflows, And Time-Based/Scheduled Workflows |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Help Scout comes out ahead overall, though Kustomer can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Help Scout's paid plans start at $25/mo and Kustomer's start at $89/mo, so Help Scout is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Help Scout scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
