Detailed comparison across 10 dimensions
Winner: Hiver
Hiver clearly comes out ahead of Kustomer on Staquest's weighted six-dimension score. Hiver has a free tier; Kustomer does not. Paid plans start at $24/mo for Hiver and $89/mo for Kustomer.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Greytip Software Pvt. Ltd. | Kustomer |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | customer-successcollaboration | customer-successcrm |
| Website | Visit | Visit |
Hiver
per user
per user
custom
per user
per user
| Feature | hiver | kustomer |
|---|---|---|
| Advanced Reporting And Dashboards | ||
| 100 Business Rules For Automation | ||
| Api Access | ||
| Automatic Language Detection | ||
| Automation Rules | ||
| Conversation Timeline View With Full Customer History | ||
| Basic Reporting | ||
| Custom Objects To Relate Data To Customer Conversations | ||
| Basic Shared Inbox | ||
| Everything Included In The Enterprise Plan | ||
| Collision Detection | ||
| Extended Api Rate Limits | ||
| Csat Surveys | ||
| Ip Range Restrictions | ||
| Custom Roles And Permissions | ||
| Live Agent Auditing | ||
| Dedicated Account Management | ||
| Omnichannel Customer Conversations (Email, Chat, Facebook, Twitter, Voice, Text) | ||
| Email Assignment | ||
| Real-Time Pulse Dashboard For Live Monitoring | ||
| Email Collaboration | ||
| Saml Single Sign-On (Sso) And Scim | ||
| Everything In Lite | ||
| Sandbox Access | ||
| Everything In Pro | ||
| Skill-Based Routing For Agents | ||
| Integrations With Slack, Salesforce, Jira | ||
| Unlimited Collaboration Users | ||
| Limited Ticketing | ||
| Workflow Templates, Multi-Step Workflows, And Time-Based/Scheduled Workflows |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Hiver comes out ahead overall, though Kustomer can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Hiver's paid plans start at $24/mo and Kustomer's start at $89/mo, so Hiver is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Hiver offers a free tier; Kustomer does not currently list one.
Hiver scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
