Detailed comparison across 10 dimensions
Winner: Hiver
Hiver clearly comes out ahead of Supportbench on Staquest's weighted six-dimension score. Hiver has a free tier; Supportbench does not. Paid plans start at $24/mo for Hiver and $40/mo for Supportbench.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Greytip Software Pvt. Ltd. | Supportbench |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentHealthcare |
| Categories | customer-successcollaboration | customer-success |
| Website | Visit | Visit |
Hiver
per user
per user
custom
per user
per user
| Feature | hiver | supportbench |
|---|---|---|
| Advanced Reporting And Dashboards | ||
| Access To Managed Services | ||
| Api Access | ||
| Advanced Permission | ||
| Automation Rules | ||
| Csat / Nps / Ces Survey Engine | ||
| Basic Reporting | ||
| Customer Healthscoring | ||
| Basic Shared Inbox | ||
| Customer Self-Service Portal | ||
| Collision Detection | ||
| Dedicated Success Manager | ||
| Csat Surveys | ||
| Default Personal Views | ||
| Custom Roles And Permissions | ||
| Email, Chat, Ai Bot, Apis And More | ||
| Dedicated Account Management | ||
| Enterprise Api | ||
| Email Assignment | ||
| Free Onboarding And Training | ||
| Email Collaboration | ||
| Intelligent Support Ai | ||
| Everything In Lite | ||
| Internal And Customer Knowledge Base | ||
| Everything In Pro | ||
| Kpi Scorecards | ||
| Integrations With Slack, Salesforce, Jira | ||
| Live Onboarding Training | ||
| Limited Ticketing | ||
| Reporting Engine |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Hiver comes out ahead overall, though Supportbench can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Hiver's paid plans start at $24/mo and Supportbench's start at $40/mo, so Hiver is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Hiver offers a free tier; Supportbench does not currently list one.
Hiver scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
