Detailed comparison across 10 dimensions
Winner: Hiver
Hiver clearly comes out ahead of Trengo on Staquest's weighted six-dimension score. Hiver has a free tier; Trengo does not. Paid plans start at $24/mo for Hiver and $349/mo for Trengo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Greytip Software Pvt. Ltd. | Trengo B.V. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentHR & Recruiting |
| Categories | customer-successcollaboration | customer-successcollaboration |
| Website | Visit | Visit |
Hiver
per user
per user
custom
custom
per user
per user
| Feature | hiver | trengo |
|---|---|---|
| Advanced Reporting And Dashboards | ||
| Ai Agent (Helpmate) | ||
| Api Access | ||
| Ai Journeys | ||
| Automation Rules | ||
| Broadcasting | ||
| Basic Reporting | ||
| Dedicated Success Manager | ||
| Basic Shared Inbox | ||
| Email + Messaging + Phone Support | ||
| Collision Detection | ||
| Email + Messaging Support | ||
| Csat Surveys | ||
| Unified Inbox | ||
| Custom Roles And Permissions | ||
| Website Widget | ||
| Dedicated Account Management | ||
| Whatsapp Business Api | ||
| Email Assignment | ||
| Email Collaboration | ||
| Everything In Lite | ||
| Everything In Pro | ||
| Integrations With Slack, Salesforce, Jira | ||
| Limited Ticketing | ||
| Mobile App | ||
| Priority Support | ||
| Shared Email Inboxes | ||
| Sla Management |
Showing 28 of 28 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Hiver comes out ahead overall, though Trengo can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Hiver's paid plans start at $24/mo and Trengo's start at $349/mo, so Hiver is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Hiver offers a free tier; Trengo does not currently list one.
Hiver scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
