Detailed comparison across 10 dimensions
Winner: Hubspot Service Hub
HubSpot Service Hub clearly comes out ahead of HubSpot CRM on Staquest's weighted six-dimension score. Both offer a free tier. HubSpot CRM's paid plans start at $20/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | HubSpot, Inc. | HubSpot |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingData & AnalyticsSales & CRM | DevelopmentMarketingAI & Machine LearningSales & CRM |
| Categories | crm | customer-successai-chatbotcrm |
| Website | Visit | Visit |
Hubspot Service Hub
freemium
per seat
custom
custom
custom
custom
custom
| Feature | hubspot-crm | hubspot-service-hub |
|---|---|---|
| A/B Testing | ||
| Advanced Routing | ||
| Advanced Permissions | ||
| Ai-Powered Customer Agent | ||
| Basic Crm Tools | ||
| Basic Ticketing | ||
| Complex Marketing Automation | ||
| Custom Objects | ||
| Contact Management | ||
| Customer Feedback Surveys | ||
| Custom Reporting | ||
| Enterprise-Grade Controls | ||
| Deal Pipeline Tracking | ||
| Everything In Free | ||
| Enhanced Security Features | ||
| Everything In Professional | ||
| Hierarchical Teams | ||
| Everything In Starter | ||
| Increased Automation Limits | ||
| Help Desk Workspace | ||
| Lead Scoring | ||
| Increased Limits | ||
| Limited Access To Marketing, Sales, And Service Features | ||
| Knowledge Base | ||
| Predictive Lead Scoring | ||
| Live Chat | ||
| Remove Hubspot Branding | ||
| Multiple Ticket Pipelines | ||
| Robust Pipeline And Reporting Features | ||
| Omnichannel Support |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Service Hub comes out ahead overall, though HubSpot CRM can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both HubSpot CRM and HubSpot Service Hub offer a free tier.
HubSpot Service Hub scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
