Detailed comparison across 10 dimensions
Winner: Hubspot Customer Feedback
HubSpot Customer Feedback clearly comes out ahead of SurveyMonkey on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $30/mo for SurveyMonkey and $15/mo for HubSpot Customer Feedback.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Momentive | HubSpot |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | customer-successcollaboration | customer-successcrm |
| Website | Visit | Visit |
Hubspot Customer Feedback
flat
flat
per user
per user
custom
per user
per user
custom
| Feature | surveymonkey | hubspot-customer-feedback |
|---|---|---|
| 10 Questions Per Survey | ||
| Advanced Permissions | ||
| 100,000 Responses Per Year | ||
| Automation | ||
| 15,000 Yearly Responses | ||
| Basic Reporting | ||
| 50,000 Responses Per Year | ||
| Conversation Routing | ||
| Advanced Analysis (A/B Testing, Multi-Survey Analysis) | ||
| Custom Reporting | ||
| Advanced Security (Hipaa Compliance, Saml Sso) | ||
| Customer Feedback Surveys (Nps, Csat, Ces) | ||
| Advanced Survey Controls (Branching, Block Randomization, Multilingual Surveys) | ||
| Email Templates | ||
| Ai-Powered Creation | ||
| Everything In Free | ||
| All Features Of The Advantage Plan | ||
| Everything In Professional | ||
| Collaboration Features | ||
| Everything In Starter | ||
| Custom Branding | ||
| Knowledge Base | ||
| Custom Legal Terms | ||
| Live Chat | ||
| Data Exports | ||
| Meeting Scheduling | ||
| Ideal For Short-Term Projects | ||
| Playbooks | ||
| Phone Support | ||
| Service Analytics |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Customer Feedback comes out ahead overall, though SurveyMonkey can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
SurveyMonkey's paid plans start at $30/mo and HubSpot Customer Feedback's start at $15/mo, so HubSpot Customer Feedback is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both SurveyMonkey and HubSpot Customer Feedback offer a free tier.
HubSpot Customer Feedback scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
