Detailed comparison across 10 dimensions
Winner: HubSpot Customer Feedback
HubSpot Customer Feedback clearly comes out ahead of Survicate on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $114/mo for Survicate and $15/mo for HubSpot Customer Feedback.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Survicate | HubSpot |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | customer-successcrm | customer-successcrm |
| Website | Visit | Visit |
HubSpot Customer Feedback
freemium
flat
flat
flat
per user
per user
custom
| Feature | survicate | hubspot-customer-feedback |
|---|---|---|
| 1 Dashboard | ||
| Advanced Permissions | ||
| 10 Dashboards | ||
| Automation | ||
| 10 User Seats | ||
| Basic Reporting | ||
| 100 Data Points | ||
| Conversation Routing | ||
| 1:1 Human Training | ||
| Custom Reporting | ||
| 2 Teams | ||
| Customer Feedback Surveys (Nps, Csat, Ces) | ||
| 25 Survey Responses | ||
| Email Templates | ||
| 25+ Integrations | ||
| Everything In Free | ||
| Advanced Survey Logic | ||
| Everything In Professional | ||
| All Integrations Available | ||
| Everything In Starter | ||
| Custom Branding | ||
| Knowledge Base | ||
| Custom Branding, Incl. Css | ||
| Live Chat | ||
| Custom Number Of Dashboards | ||
| Meeting Scheduling | ||
| Custom Tos, Dpa, And Nda | ||
| Playbooks | ||
| Custom User Seats & Teams | ||
| Service Analytics |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Customer Feedback comes out ahead overall, though Survicate can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Survicate's paid plans start at $114/mo and HubSpot Customer Feedback's start at $15/mo, so HubSpot Customer Feedback is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Survicate and HubSpot Customer Feedback offer a free tier.
HubSpot Customer Feedback scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
