Detailed comparison across 10 dimensions
Winner: HubSpot Customer Feedback
HubSpot Customer Feedback clearly comes out ahead of Zonka Feedback on Staquest's weighted six-dimension score. HubSpot Customer Feedback has a free tier; Zonka Feedback does not. Paid plans start at $15/mo for HubSpot Customer Feedback and $199/mo for Zonka Feedback.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | HubSpot | Zonka Feedback |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentAI & Machine Learning |
| Categories | customer-successcrm | customer-success |
| Website | Visit | Visit |
HubSpot Customer Feedback
per user
per user
custom
flat
flat
| Feature | hubspot-customer-feedback | zonka-feedback |
|---|---|---|
| Advanced Permissions | ||
| 20+ Premium Integrations | ||
| Automation | ||
| Advanced Targeting & User Segmentation | ||
| Basic Reporting | ||
| Ai-Powered Themes, Entities & Sentiment Analysis | ||
| Conversation Routing | ||
| Case Management & Closed-Loop Workflows | ||
| Custom Reporting | ||
| Case Management & Cx Automation | ||
| Customer Feedback Surveys (Nps, Csat, Ces) | ||
| Contact & User Journey Tracking | ||
| Email Templates | ||
| Customizable & Multilingual Surveys | ||
| Everything In Free | ||
| Customizable Ai (Add/Edit Themes, Business Entities) | ||
| Everything In Professional | ||
| Cx Automation & Workflows | ||
| Everything In Starter | ||
| Granular Frontline & Location-Level Intelligence | ||
| Knowledge Base | ||
| Key Driver Identification | ||
| Live Chat | ||
| Location & Agent-Based Cx Management | ||
| Meeting Scheduling | ||
| Location, Agent & Entity Insights | ||
| Playbooks | ||
| Multi-Channel Surveys (Email, Sms, Whatsapp, Kiosks, Web, In-App, Offline) | ||
| Service Analytics | ||
| Nps, Ces, Csat Impact Analysis |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Customer Feedback comes out ahead overall, though Zonka Feedback can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Customer Feedback's paid plans start at $15/mo and Zonka Feedback's start at $199/mo, so HubSpot Customer Feedback is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
HubSpot Customer Feedback offers a free tier; Zonka Feedback does not currently list one.
HubSpot Customer Feedback scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
