Detailed comparison across 10 dimensions
Winner: HubSpot Service Hub
HubSpot Service Hub clearly comes out ahead of Pylon on Staquest's weighted six-dimension score. HubSpot Service Hub has a free tier; Pylon does not. Pylon's paid plans start at $59/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | HubSpot | Pylon |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketingAI & Machine LearningSales & CRM | MarketingDevelopment |
| Categories | customer-successai-chatbotcrm | customer-successai-chatbot |
| Website | Visit | Visit |
HubSpot Service Hub
custom
custom
custom
per seat
per seat
| Feature | hubspot-service-hub | pylon |
|---|---|---|
| Knowledge Base | ||
| Advanced Routing | ||
| Analytics | ||
| Ai-Powered Customer Agent | ||
| Api | ||
| Basic Ticketing | ||
| Automations | ||
| Custom Objects | ||
| Broadcasts | ||
| Customer Feedback Surveys | ||
| Chat Widget | ||
| Enterprise-Grade Controls | ||
| Custom Reporting | ||
| Everything In Free | ||
| Customer Portal | ||
| Everything In Professional | ||
| Data Warehouse | ||
| Everything In Starter | ||
| Help Desk Workspace | ||
| Every Professional Feature | ||
| Increased Limits | ||
| Every Starter Feature | ||
| Live Chat | ||
| Integrations | ||
| Multiple Ticket Pipelines | ||
| Microsoft Teams Connector | ||
| Omnichannel Support | ||
| Msa | ||
| Reporting Dashboard |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Service Hub comes out ahead overall, though Pylon can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Service Hub offers a free tier; Pylon does not currently list one.
HubSpot Service Hub scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
