Detailed comparison across 10 dimensions
Winner: Hubspot Service Hub
HubSpot Service Hub clearly comes out ahead of SysAid on Staquest's weighted six-dimension score. HubSpot Service Hub has a free tier; SysAid does not.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | HubSpot | SysAid Technologies |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentMarketingAI & Machine LearningSales & CRM | MarketingDevelopmentAI & Machine Learning |
| Categories | customer-successai-chatbotcrm | customer-success |
| Website | Visit | Visit |
Hubspot Service Hub
custom
custom
custom
custom
custom
custom
| Feature | hubspot-service-hub | sysaid |
|---|---|---|
| Advanced Routing | ||
| Advanced Sla | ||
| Ai-Powered Customer Agent | ||
| Asset Management | ||
| Basic Ticketing | ||
| Everything In Help Desk | ||
| Custom Objects | ||
| Everything In Itsm | ||
| Customer Feedback Surveys | ||
| Incident Management | ||
| Enterprise-Grade Controls | ||
| Itil Package | ||
| Everything In Free | ||
| Premium Support | ||
| Everything In Professional | ||
| Remote Control | ||
| Everything In Starter | ||
| Reporting And Analytics | ||
| Help Desk Workspace | ||
| Self-Service Portal | ||
| Increased Limits | ||
| Service Catalog | ||
| Knowledge Base | ||
| Third-Party Integrations | ||
| Live Chat | ||
| Unlimited Agents | ||
| Multiple Ticket Pipelines | ||
| Unlimited Automation Rules | ||
| Omnichannel Support | ||
| Unlimited Custom Columns |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Service Hub comes out ahead overall, though SysAid can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Service Hub offers a free tier; SysAid does not currently list one.
