Detailed comparison across 10 dimensions
Winner: HubSpot Service Hub
HubSpot Service Hub clearly comes out ahead of Zendesk on Staquest's weighted six-dimension score. HubSpot Service Hub has a free tier; Zendesk does not. Zendesk's paid plans start at $25/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | HubSpot | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| Industries | DevelopmentMarketingAI & Machine LearningSales & CRM | MarketingSales & CRMAI & Machine Learning |
| Categories | customer-successai-chatbotcrm | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
HubSpot Service Hub
custom
custom
custom
per user
per user
per user
per user
per user
per user
per user
custom
| Feature | hubspot-service-hub | zendesk |
|---|---|---|
| Advanced Routing | ||
| 1,000+ Apps And Integrations | ||
| Ai-Powered Customer Agent | ||
| 1,000+ Integrations | ||
| Basic Ticketing | ||
| Advanced Data Protection | ||
| Custom Objects | ||
| Advanced Sandbox Capabilities | ||
| Customer Feedback Surveys | ||
| Audit Logs | ||
| Enterprise-Grade Controls | ||
| Basic Automation | ||
| Everything In Free | ||
| Business Hours | ||
| Everything In Professional | ||
| Community Forums | ||
| Everything In Starter | ||
| Contextual Workspaces | ||
| Help Desk Workspace | ||
| Custom Agent Roles | ||
| Increased Limits | ||
| Custom Agent Roles And Permissions | ||
| Knowledge Base | ||
| Custom Reporting And Real-Time Analytics | ||
| Live Chat | ||
| Customer Satisfaction Surveys (Csat) | ||
| Multiple Ticket Pipelines | ||
| Customizable Performance And Scale | ||
| Omnichannel Support | ||
| Data Location Options |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Service Hub comes out ahead overall, though Zendesk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Service Hub offers a free tier; Zendesk does not currently list one.
Zendesk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
