Detailed comparison across 10 dimensions
Winner: HubSpot Service Hub
HubSpot Service Hub clearly comes out ahead of Zoho Desk Zia on Staquest's weighted six-dimension score. Both offer a free tier.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Zoho Corporation | HubSpot |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | DevelopmentMarketingAI & Machine LearningSales & CRM |
| Categories | ai-chatbot | customer-successai-chatbotcrm |
| Website | Visit | Visit |
HubSpot Service Hub
freemium
per user
per user
per user
per user
custom
custom
custom
| Feature | zoho-desk-zia | hubspot-service-hub |
|---|---|---|
| Ai For Live Chat | ||
| Advanced Routing | ||
| Answer Bot | ||
| Ai-Powered Customer Agent | ||
| Auto-Tagging | ||
| Basic Ticketing | ||
| Guided Conversations | ||
| Custom Objects | ||
| Sentiment Analysis | ||
| Customer Feedback Surveys | ||
| Ticket Field Predictions | ||
| Enterprise-Grade Controls | ||
| Zia Ai Assistant | ||
| Everything In Free | ||
| Everything In Professional | ||
| Everything In Starter | ||
| Help Desk Workspace | ||
| Increased Limits | ||
| Knowledge Base | ||
| Live Chat | ||
| Multiple Ticket Pipelines | ||
| Omnichannel Support | ||
| Reporting Dashboard | ||
| Shared Inbox | ||
| Simple Ticket Automation |
Showing 25 of 25 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Service Hub comes out ahead overall, though Zoho Desk Zia can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Zoho Desk Zia and HubSpot Service Hub offer a free tier.
HubSpot Service Hub scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
