Detailed comparison across 10 dimensions
Winner: Hubspot
HubSpot clearly comes out ahead of HubSpot Customer Feedback on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $15/mo for HubSpot Customer Feedback and $20/mo for HubSpot.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | HubSpot | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Active |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingSales & CRM |
| Categories | customer-successcrm | marketing-toolscrm |
| Website | Visit | Visit |
Hubspot
per user
per user
custom
freemium
| Feature | hubspot-customer-feedback | hubspot |
|---|---|---|
| Custom Reporting | ||
| Live Chat | ||
| Advanced Permissions | ||
| Advanced Automation | ||
| Automation | ||
| Advanced Features | ||
| Basic Reporting | ||
| Basic Crm Tools | ||
| Conversation Routing | ||
| Customization | ||
| Customer Feedback Surveys (Nps, Csat, Ces) | ||
| Deeper Integrations | ||
| Email Templates | ||
| Email Marketing (With Branding) | ||
| Everything In Free | ||
| Essential Capabilities | ||
| Everything In Professional | ||
| Forms | ||
| Everything In Starter | ||
| Large-Scale Operations | ||
| Knowledge Base | ||
| Limited Reporting | ||
| Meeting Scheduling | ||
| Playbooks | ||
| Service Analytics | ||
| Shared Inbox | ||
| Sla Management | ||
| Ticketing |
Showing 28 of 28 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot comes out ahead overall, though HubSpot Customer Feedback can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Customer Feedback's paid plans start at $15/mo and HubSpot's start at $20/mo, so HubSpot Customer Feedback is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both HubSpot Customer Feedback and HubSpot offer a free tier.
