Detailed comparison across 10 dimensions
Jira Service Management and incident.io score closely across Staquest's six weighted dimensions, with no decisive overall winner. Both offer a free tier. Paid plans start at $23.80/mo for Jira Service Management and $19/mo for incident.io.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Atlassian | incident.io |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | Development | Development |
| Categories | devopscustomer-successobservability-apm | observability-apmdevops |
| Website | Visit | Visit |
freemium
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per user
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freemium
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| Feature | jira-service-management | incidentio |
|---|---|---|
| 24/7 Enterprise-Grade Support | ||
| A Beautiful Status Page | ||
| 24/7 Premium Support | ||
| Advanced Access Control | ||
| 9/5 Regional Support | ||
| Advanced Incident Management For Enterprise-Wide Deployment | ||
| Advanced Admin Controls, Security, And Governance | ||
| Advanced Insights | ||
| Advanced Alert Integrations, Incident Investigation, And Real-Time Monitoring | ||
| All-In-One Incident Management For Smaller Teams | ||
| Advanced Asset, Incident, Problem, Change, And Configuration Management | ||
| Customizable Post-Incident Processes | ||
| Ai-Powered Virtual Service Agent | ||
| Designated Customer Success Manager | ||
| Alerts And On-Call Schedules | ||
| Enterprise Grade Security | ||
| Cross-Product Insights With Atlassian Analytics And Data Lake | ||
| Essential Incident Automation | ||
| Custom Branding (Company Url) | ||
| Live Phone Support | ||
| Deployment Gating With Ci/Cd Tools | ||
| Multi-Team On-Call And Alerting | ||
| Embedded Knowledge Base | ||
| Multiple Environments | ||
| Enterprise-Grade Identity And Access Management (Atlassian Guard Included) | ||
| Powerful End-To-End Incident Management For Growing Teams | ||
| Everything In Free | ||
| Private Incidents And Policies | ||
| Everything In Premium | ||
| Single Team On-Call |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Jira Service Management's paid plans start at $23.80/mo and incident.io's start at $19/mo, so incident.io is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both Jira Service Management and incident.io offer a free tier.
incident.io scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
