Detailed comparison across 10 dimensions
Winner: Middleware
Middleware clearly comes out ahead of incident.io on Staquest's weighted six-dimension score. Both offer a free tier. incident.io's paid plans start at $19/mo.
| Overview | ||
|---|---|---|
| Type | ai tool | hybrid |
| Company | Middleware.io | incident.io |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentEducation & EdTechAI & Machine LearningSaaS & Cloud | Development |
| Categories | observability-apm | observability-apmdevops |
| Website | Visit | Visit |
Middleware
freemium
usage based
custom
freemium
per user
per user
custom
| Feature | middleware | incidentio |
|---|---|---|
| $1 Per 1K Rum Sessions | ||
| A Beautiful Status Page | ||
| $1 Per 5K Synthetic Checks | ||
| Advanced Access Control | ||
| $9.99 Per 1K Browser Test Runs | ||
| Advanced Incident Management For Enterprise-Wide Deployment | ||
| 10 Browser Test Runs | ||
| Advanced Insights | ||
| 14 Day Retention | ||
| All-In-One Incident Management For Smaller Teams | ||
| 24X7 Support | ||
| Customizable Post-Incident Processes | ||
| Automatic Issue Detection | ||
| Designated Customer Success Manager | ||
| Automatic Pr Generation | ||
| Enterprise Grade Security | ||
| Bring Your Own Cloud | ||
| Essential Incident Automation | ||
| Community Based Support | ||
| Live Phone Support | ||
| Custom Data Retention | ||
| Multi-Team On-Call And Alerting | ||
| Dedicated Account Team | ||
| Multiple Environments | ||
| Dedicated Slack/Ms Teams Channel | ||
| Powerful End-To-End Incident Management For Growing Teams | ||
| Default 30 Day Retention | ||
| Private Incidents And Policies | ||
| Error Solving With Opsai | ||
| Single Team On-Call |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Middleware comes out ahead overall, though incident.io can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Middleware and incident.io offer a free tier.
Middleware scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
