Detailed comparison across 10 dimensions
Winner: OneUptime
OneUptime clearly comes out ahead of incident.io on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $19/mo for incident.io and $22/mo for OneUptime.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | incident.io | OneUptime |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | Development | DevelopmentSaaS & Cloud |
| Categories | observability-apmdevops | observability-apm |
| Website | Visit | Visit |
OneUptime
freemium
per user
per user
custom
freemium
flat
flat
custom
| Feature | incidentio | oneuptime |
|---|---|---|
| Advanced Access Control | ||
| A Beautiful Status Page | ||
| 1 Business Day Email Support | ||
| Advanced Incident Management For Enterprise-Wide Deployment | ||
| 1 Hour Phone Support | ||
| Advanced Insights | ||
| 1 Status Page | ||
| All-In-One Incident Management For Smaller Teams | ||
| 100 Subscribers | ||
| Customizable Post-Incident Processes | ||
| 5 Business Day Email Support | ||
| Designated Customer Success Manager | ||
| 5000+ Integrations | ||
| Enterprise Grade Security | ||
| 6 Hour Chat Or Email Support | ||
| Essential Incident Automation | ||
| 99.00% Sla | ||
| Live Phone Support | ||
| 99.95% Sla | ||
| Multi-Team On-Call And Alerting | ||
| 99.99% Sla | ||
| Multiple Environments | ||
| Api Access | ||
| Powerful End-To-End Incident Management For Growing Teams | ||
| Custom Data Residency | ||
| Private Incidents And Policies | ||
| Custom Data Retention | ||
| Single Team On-Call | ||
| Custom Features | ||
| Slack Or Microsoft Teams Native Incident Response |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, OneUptime comes out ahead overall, though incident.io can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
incident.io's paid plans start at $19/mo and OneUptime's start at $22/mo, so incident.io is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both incident.io and OneUptime offer a free tier.
OneUptime is open source. The feature comparison and dimension scores above cover the full breakdown.
