Detailed comparison across 10 dimensions
PagerDuty and incident.io score closely across Staquest's six weighted dimensions, with no decisive overall winner. Both offer a free tier. Paid plans start at $25/mo for PagerDuty and $19/mo for incident.io.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | PagerDuty | incident.io |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentSaaS & Cloud | Development |
| Categories | devops | observability-apmdevops |
| Website | Visit | Visit |
freemium
per user
per user
freemium
per user
per user
custom
| Feature | pagerduty | incidentio |
|---|---|---|
| 1 Escalation Policy | ||
| A Beautiful Status Page | ||
| 1 On-Call Schedule | ||
| Advanced Access Control | ||
| 100/Month International Phone/Sms Notifications Included | ||
| Advanced Incident Management For Enterprise-Wide Deployment | ||
| 2 Predefined Incident Roles | ||
| Advanced Insights | ||
| 2 Teams | ||
| All-In-One Incident Management For Smaller Teams | ||
| 3 Predefined Incident Types | ||
| Customizable Post-Incident Processes | ||
| 700+ Out-Of-Box Integrations (Monitoring And Chat) | ||
| Designated Customer Success Manager | ||
| Advanced Admin Features | ||
| Enterprise Grade Security | ||
| Advanced Itsm Integrations | ||
| Essential Incident Automation | ||
| Api Calls Included | ||
| Live Phone Support | ||
| Basic Chat Experience (Slack, Microsoft Teams) | ||
| Multi-Team On-Call And Alerting | ||
| Basic Ticketing Integrations | ||
| Multiple Environments | ||
| Custom Fields | ||
| Powerful End-To-End Incident Management For Growing Teams | ||
| Email Support | ||
| Private Incidents And Policies | ||
| End-To-End Incident Management For The Entire Lifecycle | ||
| Single Team On-Call |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
PagerDuty's paid plans start at $25/mo and incident.io's start at $19/mo, so incident.io is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both PagerDuty and incident.io offer a free tier.
incident.io scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
