Detailed comparison across 10 dimensions
Winner: incident.io
incident.io clearly comes out ahead of Rootly on Staquest's weighted six-dimension score. incident.io has a free tier; Rootly does not. Paid plans start at $19/mo for incident.io and $20/mo for Rootly.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | incident.io | Rootly |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | Development | DevelopmentSaaS & Cloud |
| Categories | observability-apmdevops | devops |
| Website | Visit | Visit |
incident.io
freemium
per user
per user
custom
custom
| Feature | incidentio | rootly |
|---|---|---|
| A Beautiful Status Page | ||
| Advanced Security | ||
| Advanced Access Control | ||
| Compliance Features | ||
| Advanced Incident Management For Enterprise-Wide Deployment | ||
| Core Incident Management Foundations | ||
| Advanced Insights | ||
| Premium Integrations | ||
| All-In-One Incident Management For Smaller Teams | ||
| Scim | ||
| Customizable Post-Incident Processes | ||
| Unlimited Workflow Automations | ||
| Designated Customer Success Manager | ||
| Enterprise Grade Security | ||
| Essential Incident Automation | ||
| Live Phone Support | ||
| Multi-Team On-Call And Alerting | ||
| Multiple Environments | ||
| Powerful End-To-End Incident Management For Growing Teams | ||
| Private Incidents And Policies | ||
| Single Team On-Call | ||
| Slack Or Microsoft Teams Native Incident Response | ||
| Supercharged Ai And Automation | ||
| Support Slas |
Showing 24 of 24 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, incident.io comes out ahead overall, though Rootly can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
incident.io's paid plans start at $19/mo and Rootly's start at $20/mo, so incident.io is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
incident.io offers a free tier; Rootly does not currently list one.
