Detailed comparison across 10 dimensions
Winner: ServiceNow Incident Management
ServiceNow Incident Management clearly comes out ahead of incident.io on Staquest's weighted six-dimension score. incident.io has a free tier; ServiceNow Incident Management does not. incident.io's paid plans start at $19/mo.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | ServiceNow | incident.io |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | Development | Development |
| Categories | devops | observability-apmdevops |
| Website | Visit | Visit |
ServiceNow Incident Management
custom
custom
custom
freemium
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| Feature | servicenow-incident-management | incidentio |
|---|---|---|
| Change Management | ||
| A Beautiful Status Page | ||
| Cost Management | ||
| Advanced Access Control | ||
| Digital Product Release | ||
| Advanced Incident Management For Enterprise-Wide Deployment | ||
| Everything In Itsm Pro | ||
| Advanced Insights | ||
| Everything In Itsm Standard | ||
| All-In-One Incident Management For Smaller Teams | ||
| Incident Management | ||
| Customizable Post-Incident Processes | ||
| Itsm Enterprise Plus | ||
| Designated Customer Success Manager | ||
| Platform Analytics Advanced | ||
| Enterprise Grade Security | ||
| Predictive Intelligence | ||
| Essential Incident Automation | ||
| Problem Management | ||
| Live Phone Support | ||
| Process Mining | ||
| Multi-Team On-Call And Alerting | ||
| Virtual Agent | ||
| Multiple Environments | ||
| Workforce Optimization | ||
| Powerful End-To-End Incident Management For Growing Teams | ||
| Private Incidents And Policies | ||
| Single Team On-Call | ||
| Slack Or Microsoft Teams Native Incident Response | ||
| Supercharged Ai And Automation |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, ServiceNow Incident Management comes out ahead overall, though incident.io can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
incident.io offers a free tier; ServiceNow Incident Management does not currently list one.
ServiceNow Incident Management scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
