Detailed comparison across 10 dimensions
Winner: Zenduty
Zenduty clearly comes out ahead of incident.io on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $19/mo for incident.io and $6/mo for Zenduty.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | incident.io | Zenduty |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | Development | Development |
| Categories | observability-apmdevops | observability-apmdevops |
| Website | Visit | Visit |
Zenduty
freemium
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per user
custom
freemium
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per user
| Feature | incidentio | zenduty |
|---|---|---|
| A Beautiful Status Page | ||
| 100+ Out Of The Box Integrations | ||
| Advanced Access Control | ||
| Advanced Alert Routing Rules | ||
| Advanced Incident Management For Enterprise-Wide Deployment | ||
| Advanced Alert Suppression | ||
| Advanced Insights | ||
| Advanced Enterprise-Grade Features | ||
| All-In-One Incident Management For Smaller Teams | ||
| Alert Forwarding | ||
| Customizable Post-Incident Processes | ||
| Android/Ios Application | ||
| Designated Customer Success Manager | ||
| Api Access | ||
| Enterprise Grade Security | ||
| Automated Playbooks | ||
| Essential Incident Automation | ||
| Custom Incident Messages | ||
| Live Phone Support | ||
| Everything In Free | ||
| Multi-Team On-Call And Alerting | ||
| Everything In Growth | ||
| Multiple Environments | ||
| Everything In Starter | ||
| Powerful End-To-End Incident Management For Growing Teams | ||
| Incident Command System | ||
| Private Incidents And Policies | ||
| Incident Comms | ||
| Single Team On-Call | ||
| Incident Responders |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zenduty comes out ahead overall, though incident.io can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
incident.io's paid plans start at $19/mo and Zenduty's start at $6/mo, so Zenduty is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both incident.io and Zenduty offer a free tier.
Zenduty scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
